Complaints

Complaint Procedures


Effective Date: January 01, 2024

At AI Legal Paraprofessional Co-Counsel ("we," "our," or "us"), we are committed to providing excellent service and ensuring that all concerns and complaints are handled promptly and fairly. This Complaint Procedures page outlines how you can file a complaint and how we will handle it.



1. Purpose

This policy is designed to:

  • Provide a clear process for submitting complaints.

  • Ensure that complaints are investigated promptly, thoroughly, and fairly.

  • Resolve complaints in a manner that is transparent and respectful.


2. How to File a Complaint

If you have concerns regarding our products, services, or website experience, please submit your complaint through one of the following methods:

  • Email: legal@ailegalparaprofessionals.ai

  • Phone: 214-216-6556

  • Mail: 7300 State Highway 121, Suite 300, McKinney, Texas 75070-1987

  • Online Form: [Link to Complaint Form, if applicable]


3. Information to Include

To help us process your complaint efficiently, please provide the following details:

  • Full name and contact information (email and phone number).

  • Description of the issue, including relevant dates and times.

  • Reference numbers (e.g., order number, transaction ID) if applicable.

  • Any supporting documents or screenshots.

  • Your desired resolution or outcome (if applicable).


4. Complaint Handling Process

Upon receiving your complaint, we will follow these steps:

  1. Acknowledgment

    • We will acknowledge receipt of your complaint within [X] business days.

  2. Investigation

    • Our team will conduct a thorough investigation, which may involve reviewing documentation, speaking with relevant parties, or contacting you for further clarification.

  3. Resolution

    • We aim to provide a final response within [X] business days of acknowledgment. If more time is needed, we will inform you of the delay and provide an updated timeline.

  4. Outcome Communication

    • You will be notified of the decision in writing, along with an explanation of any actions we will take to resolve the issue.


5. Appeals Process

If you are not satisfied with the outcome, you may:

  • Submit an appeal in writing within [X] business days of the resolution decision.

  • Provide reasons for the appeal and any additional supporting information.

  • Appeals will be reviewed by a senior team member, and a final decision will be communicated within [X] business days.


6. Confidentiality

All complaints will be handled with strict confidentiality, and your personal information will only be shared with those directly involved in the complaint resolution process.


7. Monitoring & Continuous Improvement

We regularly review complaints to identify trends and areas for improvement. Feedback from complaints helps us enhance our products, services, and customer experience.


8. Contact Information

If you have questions about this policy or need assistance submitting a complaint, please contact:

AI Legal

7300 State Highway 121, Suite 300
McKinney, Texas 75070-1987
legal@ailegalparaprofessionals.ai

214-216-6556



We value your feedback and appreciate the opportunity to resolve any concerns you may have. Thank you for helping us improve our services.